Below is a simple guide to the letting process however should you have any further questions do not hesitate to contact us.
1. What do I do if I see a property on a website that I would like to view?
Just phone the office or email us. We will ask a few questions to make sure that we are offering you the properties best suited to your needs.
2. What do I do if I would like to rent a property?
You need to visit our office to complete all the relevant paperwork as soon as possible. You will need to provide photographic id i.e. driving licence or passport and a recent utility bill. Once you have completed your paperwork you need to pay an administration fee and once we have this we will remove the property from the market while we are processing your application. You may also wish to consider investing in Tenant's Contents insurance, which we can help you with.
3. Why do I have to pay an administration charge?
Your administration charge is used to collate your references and credit history. It is also used as your share of the cost of preparing the tenancy agreement.
4. Are utility bills included in the rental?
Utility bills are not normally included in the rental of a property and the utilities will need to be transferring to you on occupation.
5. How much is the deposit?
The deposit is normally equal to one month’s rental and held by a recognised deposit scheme.
6. Where, when and how do I pay my initial monies
Tenancies are all signed at our office on the agreed move in date. All initial monies become due on that date and may be paid by debit card or bankers draft before occupation.
7. When do I get my keys?
On the date of signing once all funds are received.
8. What do I do if I have a problem in the property?
Woolley & Parks will deal with any issues up to five working days after you move into your new home, however you will be provided with the landlords full contact information on or in some cases before the move in date for any further issues.
9. If I want to leave how much notice must I give?
You must give one calendar months’ notice to leave after the initial five months. In the case of a joint tenancy should any one of the tenants give notice it applies to all tenants. Should your landlord require his property back he must give two months’ notice after the initial four months of your tenancy.
10. What happens at the end of my tenancy?
At the end of your tenancy you will be contacted by one of our team to make an appointment with you to check the property against the inventory. Provided the property is left in a clean and tidy condition without damage to fixtures and fittings Woolley & Parks will endeavour to arrange the return the deposit within 10 days. However should Woolley & Parks have to instruct contractors at the end of the tenancy this can take a little longer. Woolley & Parks retain your deposit under the terms of a Tenancy Deposit Scheme. Should you be unable to resolve matters at the end of the tenancy then the matter can be referred back to the Tenancy Deposit Scheme for independent judgement.